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Telephone Reception
28th October 2015 @ 8:00 am - 1:00 pm
R590 – R690TRAINER: Ann-Rose Oldham – Maritzburg Business College
Date 28 October 2015
Time 08:00 – 13:00
Venue Chamber House, Royal Showgrounds
COST (includes vat)
Members R590 p/p, R560 p/p for 3/more, R510 p/p for 5/more
Non-members R690 p/p, R660 p/p for 3/more, R610 p/p for 5/more
OVERVIEW
• The initial identification.
• Motivation, attitude, voice, good listening skills, and assertiveness.
• Transfers – screening.
• Outgoing calls.
• Calls of complaint and difficult calls.
• Reception duties.
• Visitors – security.
• Dress.
• Ergonomics.
• Resolving office issues.
WHO SHOULD ATTEND
Personnel who are in contact with clients.
Please bring a pen and paper for taking notes.
