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Customer Experience Management
19th October 2016 @ 8:30 am - 12:30 pm
R590 – R690CUSTOMER EXPERIENCE MANAGEMENT
TRAINER: Michelle Hill – Training Leadership Consulting
| Date | 19 October 2016 |
| Time | 08:30 – 12:30 |
| Venue | Chamber House, Royal Showgrounds |
| COST (includes vat) | |
| Members | R590 p/p, R560 p/p for 3/more, R510 p/p for 5/more |
| Non-members | R690 p/p, R660 p/p for 3/more, R610 p/p for 5/more |
OVERVIEW
In an ever changing world where customers have the ability to research products, shop around the world and share their views with hundreds and thousands on social media, one cannot afford to be complacent. Identifying your customers as well as understanding their needs will set you apart from your competitors.
This ½ day workshop will help you to look at your business processes from your customer’s perspective, identify problematic areas using the customer experience metrics and enable you to enhance your customer’s experience by placing them at the core of your business.
WHO SHOULD ATTEND
Business Leaders and Sales and Marketing teams.
Attendees will receive a certificate of attendance.
