Customers Care About Customer Care

CUSTOMER ORIENTED SALES
It takes the Best Price, Incredible Service and a Quality Product to get customers to come back. This workshop will create a more worker-friendly environment and boost to the morale and energy of staff. In an increasingly competitive market place, building a business ultimately comes down to providing excellent service. This can only be done by promoting a service culture in your company.

TRAINER: Maureen Pevsner – Trainsmart

Date 14 June 2016
Time 08:30 – 13:00
Venue Chamber House, Royal Showgrounds
COST (includes vat)
Members R590 p/p, R560 p/p for 3/more, R510 p/p for 5/more
Non-members R690 p/p, R660 p/p for 3/more, R610 p/p for 5/more

OVERVIEW
• What is Customer-Oriented Sales? Before you start to sell your products or services you have to sell you.
• Create an environment of trust and rapport with the customer. This is the Customer approach to service and sales.
• The WIFM APPROACH. The customers are constantly asking themselves, “What’s in it for me?” So tell them.
• We are looking at delivering Exceptional Customer Service – not just ordinary customer service.
• The need for Service Excellence – You don’t get a second chance to make a good first impression.
• Developing people skills – Smile!
• How to find out exactly what customers want.
• PRIDE formula.
• Attitude in the workplace.
• How to make an instant connection with your customers.
• Communicating for Service Excellence in the workplace.
• Managing complaints and handling difficult customers.
• Projecting a professional image.
• Adapting to change in the workplace – remember change is inevitable.
• Putting the customer first – go that extra mile – “Give ‘em the Pickle!

WHO SHOULD ATTEND
All staff who interact with customers in the workplace and who want to gain valuable insight into Customer Service and Sales. Each and every staff member dealing with customers, either over the phone or face to face, has the potential to sell.

Attendees will receive a certificate of attendance.