Customer Experience Management

TRAINER: Debbie McCarthy – Director: Training Leadership Consulting

Date 27 October 2015
Time 08:30 – 12:30
Venue Chamber House, Royal Showgrounds
COST (includes vat)
Members R590 p/p, R560 p/p for 3/more, R510 p/p for 5/more
Non-members R690 p/p, R660 p/p for 3/more, R610 p/p for 5/more

OVERVIEW
In an ever changing world where customers have the ability to research products, shop around the world and share their views with hundreds and thousands on social media, one cannot afford to be complacent. Identifying your customers as well as understanding their needs will set you apart from your competitors.

This ½ day workshop will help you to look at your business processes from your customer’s perspective, identify problematic areas using the customer experience metrics and enable you to enhance your customer’s experience by placing them at the core of your business.

WHO SHOULD ATTEND
Business Leaders & Sales and Marketing teams.