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Customer Service – Training
2nd September 2021 @ 8:30 am - 12:30 pm
$675 – $895CUSTOMER SERVICE
TRAINER: Miranda Train – Access Training & Development
Date 2 September 2021
Time 08:30 – 12:30
Venue Redlands Room – Redlands Hotel – 1 George MacFarlane Lane, PMB
COST (includes vat)
Members R675 p/p, R640 p/p for 3/more, R590 p/p for 5/more
Non-members R895 p/p, R875 p/p for 3/more, R850 p/p for 5/more
OVERVIEW
Customer Service is key to all businesses and this course will help learners to:
• Understand and apply the principles of impressive customer service relative to their specific industry.
• Apply knowledge of personality styles to respond appropriately to a customer.
• Analyse information in order to provide customer service.
• Suggest innovative solutions to respond to queries and improve customer service.
• Manage the relationship to retain customers.
WHO SHOULD ATTEND?
Anyone who interacts with customers externally or interacts internally with colleagues, service centres, call centres, enquiry counter and marketing and sales departments. Anyone who communicates with customers either telephonically or face to face.
PLEASE NOTE – Strict Covid-19 protocols will be adhered to.
To comply with social distancing requirements there will be a limited number of attendees on this course.
Attendees will receive a certificate of attendance.
CONTACT: Thabisile Ngidi
TEL: 033 345 2747 | E-MAIL: info@pmcb.org.za
Please note: The company will be liable for payment unless CANCELLATION is received in writing 24 hours prior to the event.
