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Leadership Network
7th June 2016 @ 4:45 pm - 6:00 pm
R50Invites you to a presentation on
THE ROLE OF THE LEADERS (CEO, MD, Owner ) IN DRIVING CUSTOMER SERVICE IN BUSINESS
Presented by : Leon Grove – Clinical Psychologist
In this session we will be discussing / workshopping a video by Horst Schulze (Past CEO of The Ritz Carlton Hotel) who was a guest speaker at the Global Leadership Summit.
Starting with a Service Mindset Keeping Customers is Most Important
Starting Well and Ending Well Leading Your Team to Service Excellence
Caring, Empowering and Respecting – the Moral Thing to Do
ABOUT THE SPEAKER
Clinical Psychologist, consultant, trainer, facilitator, author, executive coach and mentor – We are here to offer you a competitive advantage by giving you some much-needed “Leverage” and in the process you will also experience personal or business “Growth”.
Registered with SA Health Professional Council as a Clinical Psychologist & SMDP Stellenbosch
Business School, 25 years corporate experience, Full time Private Practice for 26 years
Director – Pietermaritzburg & Midlands Chamber of Business (PMCB),Corporate Psychologist ( Senior Management Consultant) for Sanlam 10 years, Keynote speaker at international Conference in Anaheim USA.
DATE: 22 June 2016
TIME: 16:45 for 17:00
VENUE: Chamber House, Royal Show Grounds
COST: R50 for non members
