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Lean Forum
29th March 2022 @ 5:00 pm - 7:00 pm
LEAN FORUM
Discover a tool called the XY (cause and effect) Matrix to identify your customer requirements.
Presenter:
Sarah Giles
Training Leadership Consulting Customer Experience facilitator
The XY matrix helps determine improvement areas and ways to connect business activities (inputs) to the customer requirements (outputs). This prioritization tool enables you to gain voice of your customer insights that will in turn allow you to build loyal repeat customers to grow your business and gain a competitive advantage.
DATE: 29 March 2022
TIME: 17:00
VIRTUAL VENUE: Microsoft Teams
IN-PERSON VENUE: PMCB office
(Kindly indicate your preference)
About Sarah Giles:
Sarah is Training Leadership Consulting’s Business Development Manager and Customer Experience facilitator with over 14 years’ experience. Her role promotes, sells and secures business through a relationship-based sales approach. Sarah’s experience spans clients from small businesses to multinationals, across multiple industry sectors. She is inspired to ‘see the world’ through the eyes of customers, whether individuals or companies, and brings this insight to drive continuous improvement in TLC’s Customer Experience solutions.
Training Leadership Consulting (TLC) are the co-ordinators of the PMCB Lean forum
CONTACT: Thabisile Ngidi
TEL: 033 345 2747 | E-MAIL: info@pmcb.org.za
