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13th November 2019 @ 8:00 am - 1:00 pmR675 – R895
TRAINER: Ann-Rose Oldham – Maritzburg Business College
Date 13 November 2019
Time 08:00 – 13:00
Venue Chamber House, Royal Showgrounds
COST (includes vat)
Members R675 p/p, R640 p/p for 3/more, R590 p/p for 5/more
Non-members R895 p/p, R875 p/p for 3/more, R850 p/p for 5/more
• Motivation and attitude.
• Initial identification.
• Voice clarity.
• Good listening skills.
• Initiating outgoing calls.
• Calls of complaint.
• Difficult calls/names/messages.
• Reception duties.
• Resolving office issues.
WHO SHOULD ATTEND
Personnel who are in contact with clients.
Please bring a pen and paper for taking notes.
Attendees will receive a certificate of attendance.