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Telephone Reception – Training
26th October 2022 @ 8:00 am - 1:00 pm
TELEPHONE RECEPTION
TRAINER: Ann-Rose Oldham – Maritzburg Business College
Date 26 October 2022
Time 08:00 – 13:00
Venue PMCB Offices
Unit 1, Parkhaven Centre, 51 – 55 Macleroy Road, Northern Park, Pietermaritzburg
COST (includes vat)
Members R710 p/p, R670 p/p for 3/more, R620 p/p for 5/more
Non-members R940 p/p, R920 p/p for 3/more, R890 p/p for 5/more
OVERVIEW
• Motivation and attitude.
• Initial identification.
• Voice clarity.
• Good listening skills.
• Assertiveness.
• Transfers.
• Screening.
• Initiating outgoing calls.
• Calls of complaint.
• Difficult calls/names/messages.
• Reception duties.
• Visitors.
• Security.
• Dress/wellness.
• Ergonomics.
• Resolving office issues.
WHO SHOULD ATTEND?
Personnel who are in contact with clients.
Please bring a pen and paper for taking notes.
Attendees will receive a certificate of attendance.
