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Telephone Reception – Training
15th November 2023 @ 8:00 am - 1:00 pm
TRAINER: Ann-Rose Oldham – Maritzburg Business College
OVERVIEW
• Motivation and attitude.
• Initial identification.
• Voice clarity.
• Good listening skills.
• Assertiveness.
• Transfers.
• Screening.
• Initiating outgoing calls.
• Calls of complaint.
• Difficult calls/names/messages.
• Reception duties.
• Visitors.
• Security.
• Dress/wellness.
• Ergonomics.
• Resolving office issues.
WHO SHOULD ATTEND?
Personnel who are in contact with clients/prospective clients over the telephone or personally.
Please bring a pen and paper for taking notes.
Attendees will receive a certificate of attendance.
DETAILS OF THE TRAINING
Date: 15 November 2023
Time: 08:00 – 13:00
Venue: PMCB Offices, Parkhaven Centre, 55 Macleroy Road, Northern Park, Pietermaritzburg
COST (includes vat)
PMCB Members: R745 p/p, R705 p/p for 3/more, R650 p/p for 5/more
Non-members: R985 p/p, R965 p/p for 3/more, R935 p/p for 5/more
BOOK NOW
Via our online event management system (Glue-up – click here) or contact Thabisile Ngidi – info@pmcb.org.za, 033 345 2747.
