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Telephone Reception Training
10th April 2019 @ 8:00 am - 1:00 pm
$675 – $895TRAINER: Ann-Rose Oldham – Maritzburg Business College
Date: 10 April 2019
Time: 08:00 – 13:00
Venue: Chamber House, Royal Showgrounds
COST: (includes vat)
Members: R675 p/p, R640 p/p for 3/more, R590 p/p for 5/more
Non-members: R895 p/p, R875 p/p for 3/more, R850 p/p for 5/more
OVERVIEW
• Motivation and attitude.
• Initial identification.
• Voice clarity.
• Good listening skills.
• Assertiveness.
• Transfers.
• Screening.
• Initiating outgoing calls.
• Calls of complaint.
• Difficult calls/names/messages.
• Reception duties.
• Visitors.
• Security.
• Dress/wellness.
• Ergonomics.
• Resolving office issues.
WHO SHOULD ATTEND
Personnel who are in contact with clients.
Please bring a pen and paper for taking notes.
Attendees will receive a certificate of attendance.
