- This event has passed.
Training – Customer Experience Management
17th November 2020 @ 8:30 am - 12:30 pm
$675 – $895CUSTOMER EXPERIENCE MANAGEMENT
TRAINER: Sarah Giles – Training Leadership Consulting
Date 17 November 2020
Time 08:30 – 12:30
Venue PMCB Offices – Shop 6A, Lifestyle Centre, Liberty Midlands Mall
COST (includes vat)
Members R675 p/p, R640 p/p for 3/more, R590 p/p for 5/more
Non-members R895 p/p, R875 p/p for 3/more, R850 p/p for 5/more
OVERVIEW
This workshop will help you to look at your business processes from your customer’s perspective, identify problematic areas using the customer experience metrics and enable you to enhance your customer’s experience by placing them at the core of your business.
Key outcomes:
• Identify today’s customer
• Describe the customer experience model
• Explain a customer experience journey map
• Recognise how to improve your customers’ experience
WHO SHOULD ATTEND?
Sales and Marketing teams.
PLEASE NOTE – Strict Covid-19 protocols will be adhered to.
To comply with social distancing requirements there will be a limited number of attendees on this course.
Attendees will receive a certificate of attendance.
CONTACT: Thabisile Ngidi
TEL: 033 345 2747 | E-MAIL: info@pmcb.org.za
Please note: The company will be liable for payment unless CANCELLATION is received in writing 24 hours prior to the event.
