Training – Telephone Reception

TELEPHONE RECEPTION

TRAINER: Ann-Rose Oldham – Maritzburg Business College

Date 22 October 2020
Time 08:00 – 13:00
Venue PMCB Offices – Shop 6A, Lifestyle Centre, Liberty Midlands Mall
COST (includes vat)
Members R675 p/p, R640 p/p for 3/more, R590 p/p for 5/more
Non-members R895 p/p, R875 p/p for 3/more, R850 p/p for 5/more

OVERVIEW
• Motivation and attitude.
• Initial identification.
• Voice clarity.
• Good listening skills.
• Assertiveness.
• Transfers.
• Screening.
• Initiating outgoing calls.
• Calls of complaint.
• Difficult calls/names/messages.
• Reception duties.
• Visitors.
• Security.
• Dress/wellness.
• Ergonomics.
• Resolving office issues.

WHO SHOULD ATTEND?
Personnel who are in contact with clients.

Please bring a pen and paper for taking notes.

PLEASE NOTE – Strict Covid-19 protocols will be adhered to.
To comply with social distancing requirements there will be a limited number of attendees on this course.

Attendees will receive a certificate of attendance.

CONTACT: Heidi Jadoo
TEL: 033 345 2747 | E-MAIL: pmcb@pmcb.org.za

Please note: The company will be liable for payment unless CANCELLATION is received in writing 24 hours prior to the event.