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Training – Telephone Reception
October 22 @ 8:00 am - 1:00 pmR675 – R895
TRAINER: Ann-Rose Oldham – Maritzburg Business College
Date 22 October 2020
Time 08:00 – 13:00
Venue PMCB Offices – Shop 6A, Lifestyle Centre, Liberty Midlands Mall
COST (includes vat)
Members R675 p/p, R640 p/p for 3/more, R590 p/p for 5/more
Non-members R895 p/p, R875 p/p for 3/more, R850 p/p for 5/more
• Motivation and attitude.
• Initial identification.
• Voice clarity.
• Good listening skills.
• Initiating outgoing calls.
• Calls of complaint.
• Difficult calls/names/messages.
• Reception duties.
• Resolving office issues.
WHO SHOULD ATTEND?
Personnel who are in contact with clients.
Please bring a pen and paper for taking notes.
PLEASE NOTE – Strict Covid-19 protocols will be adhered to.
To comply with social distancing requirements there will be a limited number of attendees on this course.
Attendees will receive a certificate of attendance.
CONTACT: Heidi Jadoo
TEL: 033 345 2747 | E-MAIL: firstname.lastname@example.org
Please note: The company will be liable for payment unless CANCELLATION is received in writing 24 hours prior to the event.