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Telephone Reception
26th October 2016 @ 8:00 am - 1:00 pm
R590 – R690TRAINER: Ann-Rose Oldham – Maritzburg Business College
| Date | 26 October 2016 |
| Time | 08:00 – 13:00 |
| Venue | Chamber House, Royal Showgrounds |
| COST (includes vat) | |
| Members | R590 p/p, R560 p/p for 3/more, R510 p/p for 5/more |
| Non-members | R690 p/p, R660 p/p for 3/more, R610 p/p for 5/more |
OVERVIEW
- The initial identification.
- Motivation, attitude, voice, good listening skills, and assertiveness.
- Transfers – screening.
- Outgoing calls.
- Calls of complaint and difficult calls.
- Reception duties.
- Visitors – security.
- Dress.
- Ergonomics.
- Resolving office issues.
WHO SHOULD ATTEND
Personnel who are in contact with clients.
Please bring a pen and paper for taking notes.
