Telephone Reception Training

TRAINER: Ann-Rose Oldham – Maritzburg Business College

Date: 8 March 2017
Time: 08:00 – 13:00
Venue: Chamber House, Royal Showgrounds
COST: (includes vat)
Members: R630 p/p, R600 p/p for 3/more, R550 p/p for 5/more
Non-members: R730 p/p, R700 p/p for 3/more, R650 p/p for 5/more

OVERVIEW
• The initial identification.
• Motivation, attitude, voice, good listening skills, and assertiveness.
• Transfers – screening.
• Outgoing calls.
• Calls of complaint and difficult calls.
• Reception duties.
• Visitors – security.
• Dress.
• Ergonomics.
• Resolving office issues.
WHO SHOULD ATTEND
Personnel who are in contact with clients.

Please bring a pen and paper for taking notes.

Attendees will receive a certificate of attendance.