PCB MENU
PCB MENU
Loading Events

« All Events

Telephone Reception – Training

February 7 @ 8:00 am - 1:00 pm

TRAINER: Ann-Rose Oldham – Maritzburg Business College

OVERVIEW
• Motivation and attitude.
• Initial identification.
• Voice clarity.
• Good listening skills.
• Assertiveness.
• Transfers.
• Screening.
• Initiating outgoing calls.
• Calls of complaint.
• Difficult calls/names/messages.
• Reception duties.
• Visitors.
• Security.
• Dress/wellness.
• Ergonomics.
• Resolving office issues.

WHO SHOULD ATTEND?
Personnel who are in contact with clients/prospective clients over the telephone or personally.

Please bring a pen and paper for taking notes.

Attendees will receive a certificate of attendance.

DETAILS OF THE TRAINING
Date: 7 February 2023
Time: 08:00 – 13:00
Venue: PMCB Offices, Parkhaven Centre, 55 Macleroy Road, Northern Park, Pietermaritzburg

COST (includes vat)
PMCB Members: R745 p/p, R705 p/p for 3/more, R650 p/p for 5/more
Non-members: R985 p/p, R965 p/p for 3/more, R935 p/p for 5/more

BOOK NOW
Via our online event management system (Glue-up – click here) or contact Thabisile Ngidi – info@pmcb.org.za, 033 345 2747.

Details

Date:
February 7
Time:
8:00 am - 1:00 pm
Event Category:
Website:
https://pmcb.glueup.com/event/training-telephone-reception-70338/

Organiser

Thabisile Ngidi
Phone:
+27 33 345 2747
Email:
info@pmcb.org.za
Website:
www.pmcb.org.za

Venue

PMCB Offices – Macleroy Road
Parkhaven Centre, 55 Macleroy Road, Northern Park
Pietermaritzburg, KwaZulu-Natal 3201 South Africa
+ Google Map
Phone:
0333452747
Website:
www.pmcb.org.za