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Telephone Reception Training
15th November 2017 @ 8:00 am - 1:00 pm
R630 – R730TELEPHONE RECEPTION TRAINING
TRAINER: Ann-Rose Oldham – Maritzburg Business College
Date: 15 November 2017
Time: 08:00 – 13:00
Venue: Chamber House, Royal Showgrounds
COST: (includes vat)
Members: R630 p/p, R600 p/p for 3/more, R550 p/p for 5/more
Non-members: R730 p/p, R700 p/p for 3/more, R650 p/p for 5/more
OVERVIEW
• The initial identification.
• Motivation, attitude, voice, good listening skills, and assertiveness.
• Transfers – screening.
• Outgoing calls.
• Calls of complaint and difficult calls.
• Reception duties.
• Visitors – security.
• Dress.
• Ergonomics.
• Resolving office issues.
WHO SHOULD ATTEND
Personnel who are in contact with clients.
Please bring a pen and paper for taking notes.
Attendees will receive a certificate of attendance.
