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Telephone Reception Training
21st November 2018 @ 8:00 am - 1:00 pm
$635.52 – $736.40TRAINER: Ann-Rose Oldham – Maritzburg Business College
Date: 21 November 2018
Time: 08:00 – 13:00
Venue: Chamber House, Royal Showgrounds
COST: (includes vat)
Members: R635-52 p/p, R605-27 p/p for 3/more, R554-83 p/p for 5/more
Non-members: R736-40 p/p, R706-15 p/p for 3/more, R655-71 p/p for 5/more
OVERVIEW
• Motivation and attitude.
• Initial identification.
• Voice clarity.
• Good listening skills.
• Assertiveness.
• Transfers.
• Screening.
• Initiating outgoing calls.
• Calls of complaint.
• Difficult calls/names/messages.
• Reception duties.
• Visitors.
• Security.
• Dress/wellness.
• Ergonomics.
• Resolving office issues.
WHO SHOULD ATTEND
Personnel who are in contact with clients.
Please bring a pen and paper for taking notes.
Attendees will receive a certificate of attendance.
