Telephone Reception Training

Telephone Reception June 2019 – non-memberTRAINER: Ann-Rose Oldham – Maritzburg Business College

Due to the first course being fully booked we will run another session as follows:

Date: 4 June 2019
Time: 08:00 – 13:00
Venue: Chamber House, Royal Showgrounds
COST: (includes vat)
Members: R675 p/p, R640 p/p for 3/more, R590 p/p for 5/more
Non-members: R895 p/p, R875 p/p for 3/more, R850 p/p for 5/more

OVERVIEW

• Motivation and attitude.
• Initial identification.
• Voice clarity.
• Good listening skills.
• Assertiveness.
• Transfers.
• Screening.
• Initiating outgoing calls.
• Calls of complaint.
• Difficult calls/names/messages.
• Reception duties.
• Visitors.
• Security.
• Dress/wellness.
• Ergonomics.
• Resolving office issues.

WHO SHOULD ATTEND
Personnel who are in contact with clients.

Please bring a pen and paper for taking notes.

Attendees will receive a certificate of attendance.