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Telephone Reception – Training

October 21 @ 8:00 am - 1:00 pm

R675 – R895

TELEPHONE RECEPTION

TRAINER: Ann-Rose Oldham – Maritzburg Business College

Date 21 October 2021
Time 08:00 – 13:00
Venue PMCB Offices – Shop 6A, Lifestyle Centre, Liberty Midlands Mall
COST (includes vat)
Members R675 p/p, R640 p/p for 3/more, R590 p/p for 5/more
Non-members R895 p/p, R875 p/p for 3/more, R850 p/p for 5/more

OVERVIEW
• Motivation and attitude.
• Initial identification.
• Voice clarity.
• Good listening skills.
• Assertiveness.
• Transfers.
• Screening.
• Initiating outgoing calls.
• Calls of complaint.
• Difficult calls/names/messages.
• Reception duties.
• Visitors.
• Security.
• Dress/wellness.
• Ergonomics.
• Resolving office issues.

WHO SHOULD ATTEND?
Personnel who are in contact with clients.

Please bring a pen and paper for taking notes.

PLEASE NOTE – Strict Covid-19 protocols will be adhered to.
To comply with social distancing requirements there will be a limited number of attendees on this course.

Attendees will receive a certificate of attendance.

CONTACT: Thabisile Ngidi
TEL: 033 345 2747 | E-MAIL: info@pmcb.org.za

Please note: The company will be liable for payment unless CANCELLATION is received in writing 24 hours prior to the event.

Details

Date:
October 21
Time:
8:00 am - 1:00 pm
Cost:
R675 – R895
Event Category:
Website:
www.pmcb.org.za

Organiser

Thabisile Ngidi
Phone:
+27 33 345 2747
Email:
info@pmcb.org.za
Website:
www.pmcb.org.za

Venue

PMCB Offices
Shop 6A, Lifestyle Centre, Liberty Midlands Mall
Pietermaritzburg, Kwa-Zulu Natal 3201 South Africa
+ Google Map
Phone:
033 3452747
Website:
www.pmcb.org.za

Tickets

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