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Training – Customer Experience Management
March 12 @ 8:30 am - 12:30 pm
Training – Customer Experience Management
TRAINER: Sarah Giles – Training Leadership Consulting
Overview
Identifying your customers as well as understanding their needs will set you apart from your competitors. This workshop will help you to look at your business processes from your customer’s perspective. You will learn how to identify problematic areas using the customer metrics and discover how to design a frictionless experience.
Key outcomes:
· Identify characteristics of today’s customer
· Describe the customer experience model
· Create a customer experience journey map
· Recognise how to improve your customers’ experience
WHO SHOULD ATTEND?
Managers, Sales and Marketing teams.
Attendees will receive a certificate of attendance.
DETAILS OF THE TRAINING
Date: 12 March 2024
Time: 08:30 – 12:30
Venue: PMCB Offices, 1 Parkhaven , 55 Macleroy Road, Northern Park, Pietermaritzburg
COST (includes vat)
PMCB Members: R745 p/p, R705 p/p for 3/more, R650 p/p for 5/more
Non-members: R985 p/p, R965 p/p for 3/more, R935 p/p for 5/more
BOOK NOW
Via our online event management system (Glue-up – click here) or contact Thabisile Ngidi – info@pmcb.org.za, 033 345 2747.
